Privacy Policy

Instant Plumbing & Heating ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and home address when you request a service, book an appointment, or contact us.
• Account Information: Login credentials and activity when you access our ServiceTitan customer portal.
• Technical Information: IP address, browser type, pages visited, and usage data collected through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and deliver plumbing and heating services
• Communicate with you about appointments, estimates, and invoices
• Process payments and manage billing
• Respond to inquiries and provide customer support
• Send promotional offers and service reminders (you may opt out at any time)
• Improve our website, services, and customer experience
• Comply with legal and regulatory obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with trusted third parties who support our operations, including:

• Service providers such as ServiceTitan, payment processors, and scheduling platforms
• Analytics and marketing partners, including Google, to measure and improve our outreach
• Legal authorities when required by law or to protect our rights and safety

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and serve relevant content. You can control cookies through your browser settings, but disabling them may affect website functionality.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal obligations
• Opt out of marketing communications at any time
• Withdraw consent to data processing where applicable

To exercise any of these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18 without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: service@instantplumbing.ca
• Phone: (403) 338-1172
• Address: 3625 – 6 Street NE, Calgary, AB T2E 2L1