Privacy Policy

Welcome to the Instant Plumbing Ltd..  website at instantplumbing.ca (the “Site”). This Privacy Policy applies specifically to instantplumbing.ca and not to any other sites, including any websites to which this Site may be linked.

Personally Identifiable Information

Instant Plumbing (“Instant Plumbing”, “we” or “us”) may collect and store personally identifiable information about you (such as name, telephone number, email address, mailing address), if you willingly submit this information to Instant Plumbing.
When you register on this Site by providing your personal information, Instant Plumbing may use your personally identifiable information from time to time to:

  • to communicate with you;
  • to contact you to provide information about the products and/or services on the Site in which you have expressed an interest;
  • to fulfill/administer a service request;
  • to provide a requested product;
  • to manage your account with us;
  • to facilitate payment processing to us;
  • to prevent fraud;
  • to provide service related announcements and/or information by us;
  • to tell you about other products and services that we offer;
  • to provide you with newsletters, promotional materials and pricing/discount information; and
  • to assist with the resolution or technical support issues or other issues relating to products or services from us.

We DO NOT sell or share personally identifiable information about you with our customers, and will share it only with contractors and 3rd party providers if they have been authorized to perform work for us on your behalf, should you become a customer. Should our business be sold, we may transfer your personally identifiable information to our successors in business and/or purchasers of this Site.

We may also share your information with legal or administrative agencies to the extent necessary to permit us to investigate suspected fraud, harassment or other violations of the law.

Non-Personally Identifiable Information Collected Through this Site

Instant Plumbing may also automatically collect (through cookies and similar technologies) and store aggregate or anonymous information about user contact with the instantplumbing.ca site, such as demographic information, the type of internet browser you are using, the type of computer operating system application software and peripherals you are using, the domain name of the web site from which you linked to our Site and your browsing habits on and usage of this Site. Non-personally identifiable information may also include personally identifiable information that has been aggregated so that no one individual is specifically identifiable (such as how many users in a particular city access this Site).

Instant Plumbing may share non-personally identifiable information with third parties for any number of reasons, including data analysis, research, or promotional use. This may be gathered by using cookies (small data files which get stored on the users’ computer) and similar technologies. Cookies are also used to customize your experience with this Site. You may choose to reset your browser to refuse all cookies (or indicate when a cookie is being sent), or you can refresh your browser of cookies from time to time.

Third Party Links

For your information or convenience, we may provide hyperlinks on the Site to third party websites. By clicking on such hyperlinks, you are leaving this Site and we have no responsibility or liability regarding any personal information that you provide to such third party websites. This Privacy Policy does not apply to any third party websites and we are not responsible for the privacy policies or practices of third party websites. You are responsible for reviewing and understanding the privacy policies of any third party websites.

Opt-Out or Information Update Procedures

You may opt out of receiving information from Instant Plumbing even if you have already subscribed. This opt out messaging will appear at the bottom of every promotional email sent by Instant Plumbing. You may also ask Instant Plumbing to remove you from our database, and we will comply. To do so, email service@instantplumbing.ca with the subject line “Please Remove: Urgent”. You may also use this email address to request an update to your personal information, or call our office at (403) 338-1172.

Assumption of Risk

We are committed to taking reasonable steps to ensure the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put into place physical, electronic, and managerial procedures to help safeguard and secure the information we collect through this Site. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us or information stored on the Site or our servers or servers of 3rd party internet service providers, will be completely free from unauthorized access by third parties, including but not limited to, hackers. Therefore, your use of the Site demonstrates your assumption of this risk.

Canadian Anti-Spam Legislation

Our Site is maintained in Canada. We take all reasonable efforts to comply with Canadian Anti-Spam Legislation (CASL). For more information on CASL, visit http://fightspam.gc.ca/eic/site/030.nsf/eng/home

Updates to Policy

This privacy policy is effective October 15, 2016.  We maintain the right to change this policy at any time. If we do materially change the way in which we use or disclose personally identifiable information, we will contact the affected subscribers to allow them to opt out before they are affected by such changes.

Contacting Us

If you have any questions or concerns, you can contact us service@instantplumbing.ca or call (403) 338-1172

Instant Plumbing Ltd.
3625 – 6 Street NE
Calgary, T2E 2L1