Customer Satisfaction Survey

Serviceman: Martin Archambault Patrick Betts Ted Knight Paul Ouimet Mark Rogers Paul Webber Helper: Cody Leger Jamie McManaman Jared Pickard Invoice #

How did you find out about us?

On a scale of 1 – 10 how would you rate your overall experience with Instant Plumbing?

Rate the initial contact / response from Instant Plumbing

Rate the value you received from Instant Plumbing

Was the work area as clean or cleaner than when our servicemen arrived? Select One: As Clean Cleaner

If no - please explain

If this was a warranty call – were you completely satisfied with the way the problem was resolved? Select One: Yes No

If no - please explain

Was the service person dispatched to your home: On time? Yes No Clean appearance? Yes No

If no - please explain

Were the technicians courteous and professional in explaining and dealing with your problems? Select One: Yes No

If no - please explain

Will you refer clients to Instant Plumbing? Select One: Yes No

If no - please explain

What other services could we provide for you?

Can you give us an example of what you like or disliked about Instant Plumbing?

What’s important to you when dealing with a plumbing company?

Additional Comments